Can't log in to the app

Hi @randhash,

Thanks for bringing this to our attention. There are other users reporting a similar issue and I would love to investigate into this issue further.

Could you send an email to support+linux@1Password.com?

With your email please include:

• A link to this thread: https://1password.community/discussion/142416/cant-log-in-to-the-app
• Your forum username: randhash
• A diagnostics report: https://support.1password.com/diagnostics/?linux

We'll look forward to hearing from you.

Same issue here. Ubuntu 22.04.3 LTS, 1Password 8.10.16 Chrome 117.0.5938.132 Extension 2.15.1

I can log in via the browser extension, but I cannot log in to the app. I have uninstalled and reinstall several times, cleared out the ~/.config/1password folder, uninstall op, nothing helps. I emailed my details to the email address above a little while ago.

Hi @randhash | @bigdog39

Our developers have discovered the root cause of the issue and a fix is now out on the Beta release. If you'd like to switch to the Beta release you can follow the steps here:

• Use 1Password beta releases

This fix will be available in the next Production update, but I don't have a timeline as to when that will release. If you would prefer to stick to the Production release, I would recommend using either 1Password.com or the browser extension with integration disabled and keeping an eye on our releases page:

• 1Password Releases

Franky

Hi @FrankyO1P,

Just installed the new version of the app and it did indeed resolve the problem. Thanks a lot for the help.

Best regards,
Kris

Hi @randhash,

I'm glad to hear the new version resolved the issue for you!

If there's ever anything more we can do, please be sure to contact us - we're always here to help.

Franky