Can't program a lock out time

Hi @garyeskow.

May I ask if you are using the 1Password desktop app at the same time?

Suppose you do, you can adjust the auto-lock settings there:

1. Open & unlock 1Password 7 for Mac.
2. Click the 1Password 7 menu on the top-left corner beside the .
3. Select Preferences....
4. Navigate to the Security section.
5. Then, you can adjust the Auto-lock settings according to your preferences.

Thanks for responding, Kevin. I see this, but no, I don't use both apps, just the online version. I sent a request for help to the support email four or five days ago and am surprised that they haven't responded. Again, thanks for trying to help! Gary

Hey @garyeskow - It looks like support did get back to the email you submitted. Were you able to see that? Sorry for the delay there. We can continue assisting you there 🙂

Thanks!

Unfortunately, no-I've not received anything from them! Thanks...G

@garyeskow

I just resent the last message from my colleagues. You may also want to check any junk or spam folders and consider adding support@1password.com to your allowed list, if it's not already present.