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sebadei
November 12, 2025
Question

Can't remove myself from family account

  • November 12, 2025
  • 1 reply
  • 96 views

Hi!

I was a family member before the family owner decided to discontinue the family account. Because I really like 1Password I started my own family, which is fine.

Unfortunately, I'm not able to delete the now frozen previous account which is still linked to the first family. I asked the former family owner several times but he did not remove me from the discontinued family, yet. I really want these data to be deleted.

How can my previous account be removed? I'm still able to log into the frozen account but I do not have any option to delete it myself.

According to EU law (GDPR) I must always have the option to delete my account and my data as soon as the business relationship has been terminated (as long as legal retention periods are followed). As of now I'm not able to remove the data linked to my previous account from 1 Password. Therefore for me, this seems like a serious GDPR law violation.

Please, 1Password team: Get this fixed!

1 reply

1P_SimonH
1P_SimonH
Community Manager
November 12, 2025

Hi @sebadei,

I'm so glad you enjoyed 1Password enough to create your own family account!

If you email support@1password.com, they can delete that account and data for you so you have a clean start for the new account.

Tom
Tom
November 12, 2025

Hi @sebadei - I think there is limited legislation on this topic yet. Yes you are accurate that you should have the ability to delete your data, but I think technically (as in legally) it's the account owners data which extended their (contracted) service towards yourself. Not trying to start a fire, and not a legal eagle by any means myself, but on technical topics it's worth comparing to cars mostly, bare with me, if you share a car with someone and it supports 'profiles' or whatnot (let's say it's audio system has support for some audio streaming service). If you leave that family or sharing and you (un)intentionally not deleted that profile - you could ask the car vendor/service technician to delete it but I think that is where legislation gets vague, because it really is 'your' data, but who's the grantor/holder in that case.

As you see from Simon's reply, they take it seriously (and good on them!) but as you specified 'business relation' which - again comparing to cars - is the owner of the car and not one of the drivers.

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