Can't save a passkey: "All vaults are disabled"

This is now working...though I'm not sure why. I was starting the process from within 1Password, displaying the new Passkeys available via Watchtower. I clicked on "Use Passkey" for the login, went to the passkey setup page, and ended up with the above screenshot.

To resolve it, instead of starting within 1Password, I signed into the Google account, added a passkey, followed the prompts, and it worked fine.

Hello @LarryMcJ! 👋

I'm sorry that you ran into issues when saving a passkey. The "All vaults are disabled" message will usually appear if all of your vaults are turned off. If you see the message again then try the following:

1. Right-click on the 1Password icon in your browser's toolbar and click Settings.
2. Click Accounts & vaults.
3. Make sure that the appropriate vaults are turned on.

If you see the issue again and the above doesn't work then let me know and I can investigate further to see why the message might be appearing for you.

-Dave

The first thing I checked was if there was a check mark beside all my vaults…and there was. I didn’t if that indicated they were enabled or not. So that wasn’t the issue. Whatever it was, it’s working now. Thanks.

@LarryMcJ

Thank you for the reply. If you had at least one vault enabled then it sounds like you might have run into a different issue. If you do see the message again then I'd like to ask you to create a diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/148520/cant-save-a-passkey-all-vaults-are-disabled#latest
• Your forum username: LarryMcJ

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

Will do. Everything seems to be working fine now, but I'm not initiating the process from the setup page on passkeys.directory...I'm just going directly to wherever I want to add a passkey and doing so from my account there.

If you do run into the issue again then let me know.

-Dave