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June 11, 2023
Question

Can't sign in on iOS app - "We weren't able to sign in to your account. Maybe there's a typo?" error

  • June 11, 2023
  • 13 replies
  • 1646 views

Hi guys.

Have exactly same issue with 1password iOS app as described https://1password.community/discussion/140563/cant-connect-iphone-to-new-account (thread is closed, can't reply there) or https://1password.community/discussion/comment/688651/#Comment_688651 (but it's Windows area) so need to open new issue.

I'm just after migration from dashlane. 1password account was successfully created in the browser and sucessfuly connected to macbook app. Anyway, I'm not able to sign in via iOS app at all, a bit annoying. Each time "We weren't able to sign in to your account. Maybe there's a typo?" message is displayed.
I've tried to sign in on same iPhone via browser and it was successful, so it looks like an iOS app issue, not a typo. As you can imagine using browser version on mobile device is far from being convenient, not sure how long I am able to use it without mobile app so can't wait for response!

Cheers!


1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: iOS 16.5
Browser:_ Not Provided

13 replies

June 14, 2023

Thanks @1P_Dave. So to recap, here’s a workaround for anyone who stumble upon this thread:
1. Login to PC 1Password. Add an additional OTP as a 2FA method
2. Use OTP to login on iOS device. Do not choose to use Security Key
3. Remove OTP after bug was fixed if not needed

1P_Dave
1Password Employee
June 15, 2023

Thank you for detailing the workaround. 🙂

-Dave

December 11, 2023

Hey Team,

Just chiming in as I'm still having this issue, and I feel I've done the work around discussed?

I get the same 'maybe there's a typo' error message, but I've had this on a few devices previously, and the only option I had was to reset the machine...

I've done recovery for the account, reset the 2FA each time, and it will allow me onto the web app, just not the Mac App.

I hope someone can help!

Phil