Skip to main content
benjla
Nov 5, 2026 8:11 PM UTC

Can't transition to a paid 1Pass8

Hi! I’ve been paying for 1Password 8 for two whole years but I never set it up or got a secret key, recover code. Just been paying it. 
Now 1Pass7 is going away and I run my life on this thing. What do I do? My CC is paying the service but I can’t log in or anything. Please help! 

1 reply

1P_Timothy
Community Manager
1P_Timothy
Community Manager
Nov 9, 2026 4:16 PM UTC

Hi ​@benjla, thanks for writing in. 

 

It sounds like you might need to start over with a new account, then migrate your 1Password 7 data to that account. As some billing details, or account specifics may be required to get everything running as expected, I would recommend getting in touch with our Support team via email. You can open a ticket through the email form or chatbot on our website: Contact Support.

Terms & ConditionsAccessibility statement

©2026 1Password. All rights reserved.
4711 Yonge St, 10th Floor, Toronto Ontario, M2N 6K8, Canada