Cancel subscription messes

Mess number 1

1. I go to https://my.1password.com/billing/payments
2. I see Cancel subscription
3. It says When your billing period expires, your account will be https://support.1password.com/frozen-account
4. I am fine with it as my next payment is on March 6, 2026
5. I click Cancel subscription, choose my reason (personal reason, totally not related to Perplexity AI)
6. My account became frozen immediately on the same website

When I click Cancel subscription, I expect my account to remain active until March 6, 2026 but it became frozen instead.

Mess number 2

1. Still at https://my.1password.com/billing/payments
2. I can see my Payment methods section is empty
3. I am confused because I did not remove my card (nor there is a way to remove it)

When I click Cancel subscription, I did not expect my payment method to be deleted at the same time.
Maybe this is the cause of my account become frozen, no card = frozen?

Mess number 3

1. Still at https://my.1password.com/billing/payments
2. I want to subscribe to new plan to unfrozen my account
3. I click the button to subscribe (don't remember which)
4. In the popup, it says trial until March 6, 2026 (the original payment date) and my card won't be charged before that date
5. I think it made sense, no card = frozen, simple enough
6. I just need to have the same plan and my account will be back to active state until that date
7. I don't plan to subscribe for another year if I forgot to cancel
8. I chose monthly payment, worst case is I forgot and have to pay $8
9. I click subscribe
10. It says Your next payment is on December 22, 2025

When I see trial with a date, I expect trial with that date, not a bait and switch.

Now I don't know what to do, the chatbot is as useful as Anne Frank's drum kit.
Somehow I managed to get the chatbot to come up with support ticket ID RDX-98561-873.
But the context is all over the places so I guess I better write here with nice format.