Hi,since this morning, we cannot access our 1passord server when connected using a French phone operator network:The app shows an offline statusThe website lexifi.1password.eu returns a message that said the connection as been reset by peersAs soon as, the connection is established through the Wi-Fi network, all is normal.We have tests with the following main operators, orange and SFR.It looks like some firewall rule are filtering addresses from those operators.Regards,Denis

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Cannot access 1password server from French phone operator network anymore

Forum|Forum|1 year ago
March 13, 2025
5 replies
241 views

Hi,

since this morning, we cannot access our 1passord server when connected using a French phone operator network:

The app shows an offline status
The website lexifi.1password.eu returns a message that said the connection as been reset by peers

As soon as, the connection is established through the Wi-Fi network, all is normal.
We have tests with the following main operators, orange and SFR.

It looks like some firewall rule are filtering addresses from those operators.

Regards,

Denis

Best answer by 1P_Dave

Hello @Dberth, @Bestter06, and @sano! 👋

I'm sorry that you're seeing an offline message in the 1Password app on certain networks. Our infrastructure team deployed improvements to our network handling earlier today, can you lock and then unlock 1Password and let me know if you still see the same issue?

If you do still see the same issue then please let me know and the team and I can investigate further.

-Dave

1P_Tommy

1Password Employee

Please email us using support@1password.com Be sure to use the email address tied to the account in question. Be so kind as to include your IP address and we can check for any logs on our side. It could also be totally cell service related. I'd recommend checking on another network such as Wi-Fi if possible and see how you fare.

B

Bestter06

Same issue to me on iOS with Orange (ISP)

S

sano

Same here, 4 phones, 3 Sosh and one OBS (two brands of the french mobile operator Orange).
But it's ok on my Orange fibre connection.
I have send my ip by mail at support@1password.com.

1P_DaveAnswer

1Password Employee

Hello @Dberth, @Bestter06, and @sano! 👋

I'm sorry that you're seeing an offline message in the 1Password app on certain networks. Our infrastructure team deployed improvements to our network handling earlier today, can you lock and then unlock 1Password and let me know if you still see the same issue?

If you do still see the same issue then please let me know and the team and I can investigate further.

-Dave