Question

Cannot add account that requires Duo MFA

4 replies
198 views

My work account requires Duo MFA. Currently after entering the master password in the add account screen I briefly see the pop up asking to confirm whether to open the web view that will display Duo MFA and then it disappears and kicks me back to the add account screen.

iOS

Jack_P_1P

1Password Employee

Hi @ramblingpolak:

Do you happen to know if your organization is using the traditional prompt, or the new Universal prompt in Duo for 1Password?

I was able to replicate the trouble you're running into, but only when using the traditional prompt, not Universal.

Jack

ref: dev/core/core#14670

ramblingpolakAuthor

If you are able to share a screenshot of the two different prompts I can probably tell you. It's one that I've always seen with Duo in the past. Are there any known drawbacks to switching to Universal Prompt? (I'm not the admin for the org, so I don't know much about how it's currently set up).

Jack_P_1P

1Password Employee

Hey @ramblingpolak:

Here's the Universal Prompt:

This is the Traditional Prompt:

I can't speak to the differences between the two prompts, if any. In any case, we'd like you to be able to add your account to the app no matter which prompt type you're using. We'll investigate and see if we can get it sorted out. 😀

Jack

ramblingpolakAuthor

Ah yeah we're using the Traditional Prompt.

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