@ryugoo

Are you using an Intel device or Apple silicon device? The following steps may help. It might also require us to take a deeper look with a diagnostics report. Let's hope that's not needed.

Intel:

1. Disable whichever unlock method(s) you're using there -- Touch ID and/or Apple Watch unlock -- completely from within 1Password Preferences > Security and in System Preferences

2. Check for any apply any remaining macOS updates --  Apple Support - Update macOS on Mac

3. If you have not done so already on any applicable Mac(s), do an SMC reset --  Apple Support - How to reset the SMC of your Mac

4. Restart your Mac(s) normally.

5. Setup your preferred unlock method(s) again: Touch ID to unlock 1Password on your Mac or ⌚ Apple Watch to unlock 1Password on your Mac

M series:

The M series does not have an SMC reset. That said, step 4 is the closest equivalent to it. Do not skip step 4

1. Disable whichever unlock method(s) you're using there -- Touch ID and/or Apple Watch unlock -- completely from within 1Password Preferences > Security and in System Preferences

2. Check for any apply any remaining macOS updates --  Apple Support - Update macOS on Mac

3. If you have not done so already on any applicable Mac(s),  Apple Support - How to reset the SMC of your Mac. Not applicable on an M series Mac. Proceed to the next step.

4. Fully shut down the Mac. Wait a few seconds.

5. Start your Mac(s) normally.

6. Setup your preferred unlock method(s) again: Touch ID to unlock 1Password on your Mac or ⌚ Apple Watch to unlock 1Password on your Mac

@1P_Tommy

Thank you for your reply!

I am using a MacBook Pro with Apple Silicon, so I tried the method you described. But unfortunately the problem could not be solved. The Touch ID item in the settings is still grayed out and cannot be turned on or off. Please let me know how to do this so I can submit a diagnosis.

Looking at 1Password_rCurrent.log, I see


INFO 2023-03-29T10:54:25.039 tokio-runtime-worker(ThreadId(13)) [1P:foundation/op-apple/src/biometry_service.rs:286] System biometry info: BiometricStatus { current_policy: BiometricsOnly, current_method: TouchId, current_availability: EnrollmentChanged }


is displayed in the log.

Of course, the system's Touch ID is working effectively and can be used to unlock macOS and in situations where administrator privileges are required.

@ryugoo

I'm sorry that Touch ID still isn't working to unlock 1Password. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/139139/cannot-enable-touch-id-on-m1-pro-macbook-pro
• Your forum username: ryugoo
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

@1P_Dave

Diagnostic results were sent via email.
Please see below for the support ID number.

JSY-88135-782

Thanks @ryugoo

Please continue the discussion with my colleagues. Now that we have a direct line of communication going I am going to close this topic.

ref: JSY-88135-782