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October 22, 2021
Question

Cannot enter license

  • October 22, 2021
  • 1 reply
  • 44 views

I was trying the 14 trial but decided was not for me I deleted the account but now I cannot add anything to my vault I have a license which I had for a few years do I need to download a different version as intend to keep my data on my iCloud. When I click on about 1 password it says ver 7.9 Mac app store but cannot see where I input licence it was working ok before I added the membership trial

thanks


1Password Version: 7.9
Extension Version: Not Provided
OS Version: Macos Big Sur

1 reply

1Password Employee
October 22, 2021

@plus9tuk,

The Mac App Store version does not support licenses so that explains why your license doesn't seem to be working. You will need to delete that version and install directly from our website. https://1password.com/downloads/mac/