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February 19, 2022
Question

Cannot export my vault

  • February 19, 2022
  • 3 replies
  • 106 views

Trying to export my vault. I am probably doing something wrong. I cannot select export from the menu. Export is there it just isn't clickable.

Can someone advise on what I might be doing wrong here?


1Password Version: 8.5.0
Extension Version: 2.2.3
OS Version: Windows 11

3 replies

1P_PeterG
Community Manager
Community Manager
February 20, 2022

Hi @Drew123, sorry to hear about this issue.

If I understand correctly, the export option is present, but you can't use it. This is not something we'd expect, so I'll be happy to follow up on the problem for you.

In order for us to start digging deeper, could you send a brief email to support+windows@1Password.com? That way, we can talk about specifics of your setup and our team can start to investigate this in-depth. You've already described the problem clearly, so just a short email with a link to this discussion (so we know it's you) will be great. 👍

We'll look forward to fixing this for you!

February 20, 2022

This is resolved now. Just had to restart the app. Thanks for your reponse.

1P_PeterG
Community Manager
Community Manager
February 20, 2022

Hi @Drew123, that's great! Very happy news. Thanks for letting us know. 🥳