I have complained about the difficulties I have with the 1P app on iOS several times. Most of the time I cannot use if and just give up. This is crazy. It should be able to work. Here is what I went through today, when I wanted to use 1P to login to an app: Go to the app. Get the login screen click in the Username field iOS prompt with "Password". I click on Password It asks if I want 1Password or keychain. I chose 1Password. It wants my master password. It won't accept Touch ID. I remember that it works better to not try to login to an app first, but to first login to 1Password. I was given that advice in this forum. I leave the app, and login to 1Password. Again, it wants my master password. I login with my master password. So far so good. I go back to the other app and try to login by tapping in the Username field. It prompts me with "Passwords" again. If again offers the choice keychain or 1P. I choose 1P. 1P still wants my master password. I give it my master password. It shows "vaults". I click "Cancel". I try again at step 12. It still wants my master password. I start again. At "Vaults" instead of "Cancel" I click on my back arrow to Vaults. It says I have no passwords. That is, it is as though I have a completely empty vault. I have done this many times, and normally give up at this point. My conclusions: It wants Master Password on every use. It has worked in the past. I have used 1P probably since 2009 very heavily on my iMacs. On iOS, for me It routinely reverts from a condition of working to not-working I can login to the 1P app and it does show all my passwords, including the one for the app I was trying to access. Most of the time I just have to live with the fact that 1P does not work for me on iOS. As a final try, I went back to the 1P app and logged in again. It required the Master Password. It shows me all my vault content. I quit 1P and start it again. This time is asks for my Touch ID. And all vault content is present. Thinking that this might mean if I go back to the app it work work. It did get into 1P, but again the vault content was missing. So I cannot login to my app at all, unless I type the difficult password. However it is too difficult to actually type. So I give up again. That password works great on my desktop. What's wrong with this picture? 1Password Version: 7.9.5 Extension Version: Not Provided OS Version: 15.3.1

@jasimon9 The other thread that I was referring to back in April is here: https://1password.community/discussion/comment/635579/#Comment_635579 (That thread deals with Safari on your Mac, not your iPhone.)I'm sorry to hear that you're being repeatedly prompted for your account password when using 1Password on your iOS device. Can you try the following steps: Restart your iPhone/iPad. Open the main 1Password app from the home screen of your iPhone/iPad (not from another app). Unlock 1Password using your account password. Open Safari. Go to a website whose login you have stored in 1Password and use Password AutoFill to fill your password. Are you now able to use Touch ID to unlock 1Password and fill your login? Or are you prompted for your account password again? -Dave

J

jasimon9

Question

Cannot get 1P to work on iPhone

Forum|Forum|4 years ago
March 31, 2022
21 replies
728 views

I have complained about the difficulties I have with the 1P app on iOS several times. Most of the time I cannot use if and just give up. This is crazy. It should be able to work.

Here is what I went through today, when I wanted to use 1P to login to an app:

Go to the app.
Get the login screen
click in the Username field
iOS prompt with "Password".
I click on Password
It asks if I want 1Password or keychain.
I chose 1Password.
It wants my master password. It won't accept Touch ID.
I remember that it works better to not try to login to an app first, but to first login to 1Password. I was given that advice in this forum.
I leave the app, and login to 1Password. Again, it wants my master password.
I login with my master password. So far so good.
I go back to the other app and try to login by tapping in the Username field.
It prompts me with "Passwords" again.
If again offers the choice keychain or 1P. I choose 1P.
1P still wants my master password.
I give it my master password.
It shows "vaults".
I click "Cancel".
I try again at step 12.
It still wants my master password. I start again.
At "Vaults" instead of "Cancel" I click on my back arrow to Vaults.
It says I have no passwords. That is, it is as though I have a completely empty vault.

I have done this many times, and normally give up at this point. My conclusions:

It wants Master Password on every use.
It has worked in the past. I have used 1P probably since 2009 very heavily on my iMacs.
On iOS, for me It routinely reverts from a condition of working to not-working
I can login to the 1P app and it does show all my passwords, including the one for the app I was trying to access.
Most of the time I just have to live with the fact that 1P does not work for me on iOS.

As a final try, I went back to the 1P app and logged in again. It required the Master Password. It shows me all my vault content. I quit 1P and start it again. This time is asks for my Touch ID. And all vault content is present. Thinking that this might mean if I go back to the app it work work. It did get into 1P, but again the vault content was missing. So I cannot login to my app at all, unless I type the difficult password. However it is too difficult to actually type. So I give up again. That password works great on my desktop.

What's wrong with this picture?

1Password Version: 7.9.5
Extension Version: Not Provided
OS Version: 15.3.1

iOS

Show previous replies

1P_Dave

1Password Employee

@jasimon9

The other thread that I was referring to back in April is here: https://1password.community/discussion/comment/635579/#Comment_635579 (That thread deals with Safari on your Mac, not your iPhone.)

I'm sorry to hear that you're being repeatedly prompted for your account password when using 1Password on your iOS device. Can you try the following steps:

Restart your iPhone/iPad.
Open the main 1Password app from the home screen of your iPhone/iPad (not from another app).
Unlock 1Password using your account password.
Open Safari.
Go to a website whose login you have stored in 1Password and use Password AutoFill to fill your password.

Are you now able to use Touch ID to unlock 1Password and fill your login? Or are you prompted for your account password again?

-Dave

J

jasimon9Author

Dave_1P,

Thanks for getting back to me. I followed the steps and I was able to login.

Since I reported this problem I got a new iPhone that now has Face ID. That worked to unlock 1P and login to the site.

However, my experience has been that this problem is not absolutely solid, but is rather intermittent. So out of 20 such attempts, perhaps 6 would succeed as expect and 14 would have the requirement of unlocking with the master password each time. So with the new iPhone, only time will tell.

J

jasimon9Author

Also I checked that other thread. The reason I could not find it was because you were not the last one posting from AgileBits. In fact your answer I did respond to, and there where further posts from Mike. And I was only checking for the most recent post. Just for information; no need to reply to this comment.

1P_Dave

1Password Employee

@jasimon9

Thank you for the update. If you do continue to encounter the issue on your new iPhone then let us know and we can investigate further. 🙂

-Dave

J

jasimon9Author

I continue to have this problem: sometimes I need to login to a website, 1P has to be unlocked. Here is an example:

Go to United Airlines website.
Attempt to login via 1P.
Have to enter 1P master password (so far this would be expected)
United Airlines website does not accept password from 1P.
Try again--this time, first open 1P app and use master password to unlock it, hoping that would allow 1P to remember it has been unlocked.
This time UA site accepts 1P password.
Logout of UA (to continue the test)
Attempt to login again to UA. 1P has to be unlocked.
Go back to step 7 and continue any number of times.

I cannot image that this is the way 1P is designed, so it must be a bug. I have to add that this is an intermittent situation. It does not happen all the time. Sometimes it "just works".

1P_Dave

1Password Employee

@jasimon9

That definitely doesn't sound right. Can you send an email to support+forum@1Password.com so that our support team can dig deeper? After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

A

Anonymous

This discussion belongs in this thread, exactly the same problem, https://1password.community/discussion/132575/face-id-not-working-this-is-a-known-issue-that-our-developers-are-working-to-fix#latest

Handling this separately dilutes resources to work on the problem.

1P_Dave

1Password Employee

@love2kruz

Thanks for the comment! The issue that you linked to doesn't appear to fully match what the original poster is describing since their issue is intermittent and they're also reporting an issue where a website is rejecting a filled password.

-Dave

J

jasimon9Author

My problem is that (intermittently) 1P has to be unlocked every time.

J

jasimon9Author

Support ID: [#NSW-17398-942]

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