Cannot log in 1password8 after upgrading from 1password7

I just upgraded my 1password7 to 1password8. However, I was asked for a two-factor authentication code when I tried to log into 1password8. I think I set up a two-factor authentication when I first registered 1password7 a few years ago but never used it. I am unable to find my two-factor authentication on my phone’s authenticators. And I do not have an active 1password logged in session any where.

 

I emailed to support@1password.com last week. The ticket number is 761502.

 

However, I still have not received any reply from a human representative. May you please advise what I should do now? The incident was logged 1 week ago and I have been unable to use my 1password ever since.

 

Thank you.