Question

Cannot save some other preset

Forum|Forum|1 month ago
May 23, 2026
2 replies
54 views

Hello!

Can I ask what's wrong with your Windows app?!

I'm trying to set Convenient preset at the Security Settings but it doesn't save it!

1Password for Windows 8.12.21 (81221001)

Thank you!

Windows

Trevor_1P

1Password Employee

Hi @immick,

It certainly seems like something isn't working as expected. I'd like to ask you to recreate the behaviour in the app on your Windows PC, then create and share a 1Password diagnostics report:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com. With your email please include:

- A link to this thread: https://www.1password.community/discussions/1password/cannot-save-some-other-preset/170535

- Your forum username: immick

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

I

immickAuthor

Hello Trevor,

My support ticket ID is 617430

Trevor_1P

1Password Employee

Hi @immick,

Thank you for sharing that! I was able to locate your ticket, and you should receive a reply from a member of the 1Password Support team shortly. To ensure the conversation isn't happening in multiple places, I'll close this thread that the discussion can continue over email.

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