Cannot sign into 1Password 8

Hello, yesterday I had to delete my 1pass account. I setup a new one, and created a new password. When I tried to sign-in using the desktop app, it does not recognize the password. So, I uninstalled and reinstalled the desktop app, then restarted my computer. It still does not recognize the password. I can login online, but can't login to the desktop app. I don't know what else to do.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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I posted this question with more info in the Windows topic area. Sorry, I don't know how to delete it in Lounge.

Hi @TWStan! It sounds as if the app might still have your previous account added, so you won't be able to unlock it using the password to the new account.

Could you try following the steps in the guide below to give the app a reset and clear out any old account details?

• How to reset the 1Password app on a specific device

Let me know how this goes!

Yes, that worked! Thank you.

Hi @TWStan, I'm so pleased to hear that all is working well after a reset! Thanks for letting me know 😄