Cannot turn on Touch ID

@akldwn

I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report. The technical team in email support can advise further based on what the report says.

1. Open 1Password.
2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
3. Select Advanced.
4. Select Send Diagnostics.
5. Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: akldwn

• A link to this thread: https://1password.community/discussion/146454/cannot-turn-on-touch-id#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

LMZ-11674-711

Thanks so much. I saw it come in earlier but only now had the time to mention it. One of my email colleagues will get back to you as soon as possible.

ref: LMZ-11674-711