Cannot Update Payment Method

Question

I have been trying for three weeks to add a new payment method to my account and the 1Password billing page completely glitches out and will not accept a credit card or bank account. I’ve tried in every browser on laptop and mobile, and I’ve tried in the app. I tried the trick that other people have posted of changing my country and changing it back again and that doesn’t work either.  My account is now several days overdue and I’m worried about losing access to my passwords. I have opened multiple tickets with customer service and no one is responding. It is crazy to me that 1Password has not solved this well-documented, longstanding issue. How am I supposed to trust 1Password with my passwords if it can’t even fix its own billing page?

1P_Timothy · Answer

Hi ​@clown, thanks for writing in.I’m sorry to hear there was an issue updating your payment information. I can understand how frustrating that would be. It looks like our support team has helped resolve this issue, and documented your report. If there’s anything else we can help with at this time, just let me know.For your reference, if a subscription payment is missed your account becomes frozen, which is similar to a “read-only” state. You won’t lose access to any of your passwords orsaved data, and you can resume the subscription at any time.

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO