Question

changed a password, record shows modification but the password isn't changed

Forum|Forum|2 years ago
February 27, 2024
3 replies
107 views

On the CDTFA website to file a sales tax form I was asked for a new password and given a suggestion. I thought that was from 1Password and accepted it. Then I needed it to finish filing the form and it got the old password instead of the new one. Going to 1Password and looking I see the old password in place but also that it was modified today at the correct time. So the modification didn't take! And I need that new password now!

1Password Version: 8.10.24
Extension Version: 2.20.2
OS Version: 14.3.1
Browser: Firefox

Browser Extension

1

1P_Evon

1Password Employee

Hello @Nat_Childs, thank you for reaching out. I sincerely apologize for any interruption in your workflow caused by this.

1Password in the browser will save generated passwords within the extension. Here's how to search the history:

Open your browser.
Click the 1Password icon in the browser's toolbar.
Click the Menu ( ☰ ) icon next to "+ New Item".
Click "Password Generator” and then select "Password Generator History".

From here, you can search for the website name or look for a recent generated password to copy and paste into your Login item.

If that doesn't work, may I ask which web browser were you using? Is your browser and the 1Password extension up to date? -> https://support.1password.com/1password-browser-troubleshooting/#update-your-browser-and-1password.

Looking forward to hearing back.

-Evon

N

Nat_ChildsAuthor

Thanks, Evon, I think I've got it sorted out.