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T
tokyo14ab
July 26, 2026
Question

Changed my password and now cannot login

  • July 26, 2026
  • 5 replies
  • 11 views

I cannot login on the web or on the pc or mobile. I have a secret key and I generated a recovery code but it doesnt let me use it "recent attempt was cancelled".

On my PC it is asking me to enter my password but it doesnt take it. I assume it will log me out soon. On the web it logged me out.

How do I login? I have my recovery code and secret key.

This topic has been closed for replies.

5 replies

Trevor_1P
1Password Employee
Trevor_1P
1Password Employee
July 27, 2026

Hi ​@tokyo14ab,

Since I don't have access to your account information here on the public community page, I recommend sending an email to support@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive an auto-reply from our support system with a Support ID that looks something like [123456]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

T
tokyo14abAuthor
July 28, 2026

I did, and the form letter response from them was appalling..  

Trevor_1P
1Password Employee
Trevor_1P
1Password Employee
July 28, 2026

Hi ​@tokyo14ab,

That certainly isn’t the experience we wish to provide. To help me further look into this, would you be able to share the Support ID from the conversation? You should be able to find it in the email subject and it will have the form [123456].

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