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ErnieS
July 17, 2022
Question

Changed password does not show up in 1Password

  • July 17, 2022
  • 3 replies
  • 68 views

I changed the password on a site and clicked on the 1Password popup window to save the changed password. I then logged out but the old password for the site was still in 1Password. Fortunately, I wrote the new PW down on a piece of paper! Further, I tried to delete a bogus entry in 1PW for the site but 1PW refuses to let me delete the entry. What gives???

1Password Version: 7.9.5
Extension Version: Not Provided
OS Version: 12.4
Browser:_ Firefox
Referrer: forum-search:changed passwords do not show up

3 replies

andrew_l_1P
1Password Employee
andrew_l_1P
1Password Employee
July 26, 2022

Hi @ErnieS,

Sorry to hear you were unable to save a changed password or delete an item, this certainly doesn't sound like intended behaviour. Could you tell me more about what you're seeing? Is there an error message that appears?

A screenshot might also help me better understand the situation, but please be careful not to include any sensitive information as this is a public forum:

Looking forward to helping you resolve this. 👍🏻

ErnieSAuthor
July 26, 2022

Andrew, the problem was resolved by closing and restarting Firefox. I have no idea what got jammed up. I wrote my post before trying the usual fix, closing and restarting everything. All has been well since.

1P_Tommy
1Password Employee
1P_Tommy
1Password Employee
July 26, 2022

@ErnieS

Sounds good and no worries on that usual fix. It catches us all from time to time. We're just glad to hear things are working for you.

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