Question

Chrome Browser Extension says master password is wrong

Forum|Forum|1 year ago
December 26, 2024
5 replies
249 views

I just recently started migrating myself, my wife, and my mom over to 1Password and all three of us had the same issue: if you install the Chrome Extension and initially log in with the QR code scan from your phone, it will initially work just fine, but then once it locks, it will tell you the master password is incorrect when you try to unlock it.

The only way I found to reliably use the chrome extension is by also installing the Windows app and allowing the extension to connect to it for unlocking. While this is a functioning workaround, the extension should be able to stand alone.

Has anybody else had this issue?

1Password Version: Not Provided
Extension Version: 8.10.56.28
OS Version: Windows 11
Browser: Chrome

Browser Extension

1

1P_David

1Password Employee

Hi @SkySrfr, thanks for reaching out!

I'm sorry that you're experiencing trouble signing in through the 1Password extension. In order to take a closer look, can you reproduce the issue you're encountering when attempting to sign in via the 1Password extension and send us a screenshot of the error message you're receiving, along with a diagnostics report from the 1Password extension:

How to send a 1Password diagnostics report - 1Password browser extension

Please attach the files to an email message addressed to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from our friendly support assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to hearing from you!

-David

S

SkySrfrAuthor

I sent the email around 2:45PM Eastern, but didn't get the support ID, yet. Will reply again when I have it.

1

1P_David

1Password Employee

@SkySrfr

Thanks for letting us know you've sent an email! I've managed to locate the ticket you opened and will be in touch soon!

Let's continue the conversation over email, and I'll close this thread once we've received a reply from you, so that we prevent having the same conversation in two different places. 🙂

-David

ref: NZF-64851-244

S

SkySrfrAuthor

Sounds good, I'll keep an eye out for the email!