Chrome Browser extension takes 10-15 seconds on "Loading..." screen

@amatchneer

I would recommend updating macOS to 12.6.4 if possible, moving to 1Password 8, those two steps may prove beneficial. In your screenshot it looks as if you might be using some sort of blocker app. If you disable it/them does it help? Please note Chrome also recently had an update. You may wish to also check for updates there.

This has been going on for me on a brand new mac with everything up to date for the last 2 months. Am experiencing the exact same thing as the OP. Also the extension doesn't have to wait 30s of inactivity for this loading screen to pop up again; just opening the extension a 3rd time forces it into the loading screen every time. I am not using any ad blockers.

1password version: 1Password for Mac 8.10.7 (81007041)
Extension version: 2.12.0
OS Version: 13.4 (22F66)
Browser: Chrome 113.0.5672.126

Thank you for getting back to us @JoshuaKleckner.

I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

Logs and diagnostics sent.
Here is the support ID number: [#EBP-55317-862]

Hey @JoshuaKleckner, I've located your ticket. Let's continue the conversation via email from there.

ref: EBP-55317-862