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miguelmanalo
miguelmanalo
March 25, 2024
Question

Chrome Extension is always logged-out even if the desktop app is unlocked and in-focus

  • March 25, 2024
  • 3 replies
  • 72 views

The extension always asks me for my password even if the desktop app is already unlocked. And then when I do put my password into the extension it brings me to the 1Password.com login screen.

It also doesn’t suggest the websites that I’m on and have passwords/passkeys already saved in.

This has been happening for about a week.

1Password Version: 8.10.28
Extension Version: 2.21.0
OS Version: macOS Sonoma 14.3.1
Browser: Chrome 122.0.6261.112, Arc Version 1.35.0

3 replies

1P_Dave
1P_Dave
1Password Employee
March 26, 2024

Hello @miguelmanalo! 👋

I'm sorry to hear that 1Password isn't working properly with your browser. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Applications folder.
  4. Open your web browser.

Let me know if that fixes the issue. I look forward to hearing from you. 🙂

-Dave

miguelmanalo
miguelmanaloAuthor
March 26, 2024

Of course! Turn it off and on again. Should've thought of that myself. Thanks, Dave, it's working again.

1P_Dave
1P_Dave
1Password Employee
March 26, 2024

I'm glad that everything is working again. Don't hesitate to reach out again if you do run into any other issues. 🙂

-Dave

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