Chrome Extension is always logged-out even the desktop app is unlocked and in-focus

1Password Version: 1Password for Mac 8.10.28 (81028034)
Extension Version: 2.21.0
OS Version: macOS Sonoma 14.3.1
Browser: Chrome (Version 122.0.6261.112 (Official Build) (arm64)), Arc (Version 1.35.0 (47750) Chromium Engine Version 123.0.6312.59)

Hello, @miguelmanalo! Thank you for taking the time to write in. I'm sorry to hear about the problem you're bumping into with 1Password.

Based on what you shared, it sounds like 1Password in the browser is having trouble communicating with the 1Password desktop app.

First, I'd suggest checking the settings in the following support article: https://support.1password.com/connect-1password-browser-app/#check-your-settings.

If you're still having problems connecting, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/145033
• Your forum username: miguelmanalo
• A console log and diagnostics report:
• First, please recreate the issue you're experiencing.
• Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
• Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to hearing from you.

-Evon

Thank you! That worked.

You're very welcome, @miguelmanalo.

Let me know if you need any further assistance. 🙂

-Evon