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August 17, 2024
Question

Chrome extension keeps logging me out?

  • August 17, 2024
  • 3 replies
  • 217 views

Since updating Chrome recently, the extension keeps logging me out every few minutes. Why is this happening? Seems like a bug.

I have auto-lock turned off.


1Password Version: Not Provided
Extension Version: 2.27.1
OS Version: Windows 11
Browser: Chrome

3 replies

1P_Dave
1Password Employee
August 21, 2024

Hello @blauft! 👋

I'm sorry that you're running into issues with 1Password in Chrome. By "logging me out" do you mean that you're being prompted to add your account back to the app by entering both your account password and Secret Key? Or are you just being prompted to unlock 1Password either using your account password or biometrics?

Can you tell me if you're already installed the desktop app: Get the 1Password apps

I look forward to hearing from you.

-Dave

blauftAuthor
August 21, 2024

Hi Dave,

In this case it was being logged out of the web extension and prompted for my account password repeatedly. It has not happened since that day so it seems it was some fluke. My account has stayed logged in normally now for 3 days. It's possible something was being done on the server end that I just happened to encounter as a user. I have the desktop app installed. I never had to use biometrics or a secret key. Only being prompted for my account password on my computer.

Thanks,
Brandon

1P_Dave
1Password Employee
August 22, 2024

@blauft

Thank you for those details, I'm happy that you're not seeing the issue anymore. If it does come back then let me know and I can help further.

-Dave