Question

Chrome extension not offering touch ID

Forum|Forum|1 year ago
June 16, 2025
2 replies
129 views

I see from past threads this has been an issue before. I'm using Chrome on an Apple and have the latest Mac beta version of 1Password (8.10.82) on my computer and added to my Chrome browser. Even though my updates are current and my computer has touch ID, I have to use my password to login each time because touch ID isn't an option on the Chrome browser extension, although it works on my 1Password computer app. Even when I log into 1Password on my computer first, it does not unlock the Chrome extension. I have to manually enter my password each time in Chrome. I have tried deleting and adding the extension. Nothing seems to work to fix this issue. I followed the trouble shooting steps to no avail. Please advise.

Browser Extension

R

Rklopp

I have taken the same steps and have the same issue!

1P_Dave

1Password Employee

Hello @Sharon and @Rklopp! 👋

I'm sorry that you're running into issues with 1Password on your Mac. It sounds like the communication between the desktop app and the 1Password in the browser isn't working. Try the following:

Open and unlock the 1Password for Mac desktop app.
Click your account or collection at the top of the sidebar and click Settings.
Click Browser.
Turn "Connect with 1Password in the browser" off and then back on.

Then in the browser:

Open your browser.
Right-click on the 1Password icon in your browser's toolbar and click Settings.
Turn "Integrate this extension with the 1Password desktop app" off and then back on.

Then, restart your Mac. If that still doesn't work then do you see a yellow dot in the 1Password browser settings page? And, if you click on About in the browser settings page what version of 1Password in the browser do you see listed?

-Dave

S

SharonAuthor

Thanks, Dave. I've tried but this solution isn't working. I get an error message that it cannot connect my browser extension. I've removed and reinstalled the extension. I am talking about Chrome and not Safari. I've tried the troubleshooting steps listed here but these steps don't work either: https://support.1password.com/cs/cannot-connect-browser/

1P_Dave

1Password Employee

@Sharon

I'm sorry that the steps didn't help. I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/chrome-extension-not-offering-touch-id/157879
Your forum username: Sharon

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO

Scanning file for viruses.

This file cannot be downloaded