Skip to main content
A
Anonymous
April 19, 2023
Question

Chrome Extension seems broken

  • April 19, 2023
  • 3 replies
  • 211 views

Hello,

I am on a Dell XPS 13 running Windows 11. I use Chrome as my browser and have the 1password chrome extension (v2.9) installed. I noticed that the autofill wasn't working. It wouldn't suggest new passwords, autofill old ones, etc. even though I had it turned on:

I wasn't using the most recent version of Chrome, so I updated Chrome and relaunched my browser. That solved the autofill issue, but now the chrome extension is just appearing as blank boxes, both in the autofill on other websites

And in the 1password that pops up in chrome extension itself:

Also the icon doesn't appear where it normally does at the top of the screen. Instead there is a blank space:

I checked for updates to the 1password extension but I don't see anything. Is this a known issue? Does anyone know how to resolve it?

Thank you!
Jason

1Password Version: Not Provided
Extension Version: 2.9
OS Version: Not Provided
Browser:_ Not Provided

3 replies

steph_giles
steph_giles
1Password Employee
April 20, 2023

Hey @Jason135432314322,

I'm sorry for the trouble you are having with 1Password in your browser. This is definitely not the expected behaviour or something that I'm familiar with. Can you start with the steps below:

  1. Right click where the 1Password icon would show in your browser toolbar and choose 'Settings' (if possible)
  2. Disable the setting that says 'Integrate with 1Password app'
  3. Give your computer a restart and test to see if things work as expected.
  4. If you do not have the 1Password desktop app installed leave the integration setting disabled.

Let me know how this goes!

A
Anonymous
April 20, 2023

Hello!

Very sorry for the inconvenience, but it seems like my issue has fixed itself. Not sure exactly what happened, but I noticed that I got a notification on my 1password Chrome extension saying that it had updated to v2.10, so perhaps that solved the problem. Thank you for your suggestions though!

Best,
Jason

1P_Tommy
1P_Tommy
1Password Employee
April 20, 2023

On behalf of Steph, you're welcome. Let us know if we can assist you further.

Terms & ConditionsAccessibility statement

©2026 1Password. All rights reserved.
4711 Yonge St, 10th Floor, Toronto Ontario, M2N 6K8, Canada