Chrome extension unlock on Windows 11 spawns new windows, disables scrolling

Question

Odd 1Password behavior began earlier this week. After unlocking the 1Password Chrome browser extension on Windows 11 for the first time after laptop startup and logging into a site, the browser begins spawning new windows on each link click or each hit of "enter" after entering a URL in the browser bar (Chrome is not spawning a new tab or replacing the contents of the current tab, as is expected). In addition, the scroll wheel on my mouse becomes disabled.

The only way I've found to recover (that is, stop new browser windows from appearing after each click and get my mouse scrolling back) is to do a full laptop shut down. Closing and reopening Chrome doesn't fix it. A simple restart doesn't fix it.

It appears there was a recent version update (this week) of the Chrome browser on Windows 11, and a recent update (this month) of the 1Password Chrome extension. Windows 11 also installed a security update this week.

I've done the usual troubleshooting steps of making sure all 1Password desktop app and browser extensions are up to date, and deactivated all other Chrome browser extensions. The 1Password Chrome extension remains connected to the 1Password desktop app. I've done a full antivirus/malware scan.

My spouse, on a completely different Windows 11 laptop, also started experiencing the same 1Password Chrome extension behavior this week. It also requires a shut down to recover.

Since this began, the only modification I've made to the 1Password Chrome browser extension is changing the "Site access" setting from "On all sites" to "On click" to at least give me some control over when 1Password is active when it's unlocked. It has not solved the problem, as the behavior generally returns once I unlock the browser extension and log into a site the first time after startup. In rare cases, it recovers without a shut down after a few minutes, but it's not predictable.

Is this a known, new conflict between the Chrome browser and the 1Password Chrome extension?

frankcat · Accepted Answer

Looks like the fix for this problem was rolled out in version 8.11.29.1 of the Chrome extension, updated Jan. 19. I've downloaded and installed it, giving it "On all sites" permissions in "Site access," and so far, it's working smoothly.

If anyone else is seeing the same behavior described earlier, the update appears to be the fix.

frankcat · Answer

I've given up and uninstalled the 1Password extension for Chrome because of this apparent new conflict with the Chrome browser for Windows 11 (so has my spouse, for the same reason, on her laptop). I hope 1Password sees these messages and addresses this issue soon. As someone who has been using 1Password for five years, I find it makes the product much less convenient to use.

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO

Scanning file for viruses.

This file cannot be downloaded