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May 22, 2026
Question

[chrome extension] Your account is offline

  • May 22, 2026
  • 1 reply
  • 22 views

Your account is offline

 

You won't be able to save changes until

you are signed in and online.

 

 

1 reply

ChrisC1P
1Password Employee
May 22, 2026

Hello @sanghunka thanks for reaching out!

I'm sorry you're seeing a message that the 1Password browser extension is offline.

I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

How to send a 1Password diagnostics report

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

- A link to this thread: https://www.1password.community/discussions/1password/chrome-extension-your-account-is-offline/170484

- Your forum username: sanghunka

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Chris