Chrome/macOS: First unlock Touch ID prompts for master password

Hello @Macks! 👋

Thank you for posting the screen recording, that behaviour definitely isn't right. As a first step can you try the following:

1. Close all open web browsers.
2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
3. Double-click on 1Password from your Mac's Application folder.
4. Open your web browser.

If that doesn't work then I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/139807/chrome-macos-first-unlock-touch-id-prompts-for-master-password
• Your forum username: Macks
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Hi Dave,

thanks, for now it works, after following your instructions. I actually wasn't using 1Password in menubar. I wonder if it's related to that.

I've still issued a diagnostics report in any case. This is my support ID I received via email: [#RPT-42841-849]

I'll get back to you during the course of next week should the problem resurface.

Thanks!

Best,
Max

Thanks, @Macks! I've located the ticket and sent you a reply. Let's continue our conversation over email and I'll close this thread to prevent having the same conversation in two different places. 🙂