Chrome overrides 1Password for Passkeys

Forum|Forum|2 years ago
October 13, 2023
4 replies
138 views

1Password beta used to be able to manage Passkeys for me, but it broke a few weeks ago (even while using Chrome 117). Now, after uninstalling 1Password beta, and reinstalling the production/stable version, and using Chrome 118, Passkeys are definitely managed by Chrome and not 1Password every single time. Does anyone else experience this issue?

1Password Version: 8.10.16 (81016047)
Extension Version: 2.15.1
OS Version: macOS 13.6
Browser: Chrome 118

Browser Extension

1

1P_Evon

1Password Employee

Hello @trishankatdatadog,

Thanks for reaching out. Just to check, are you experiencing this issue on a personal or business account? If it's on a business account, is it possible that the passkey policy has been disabled by an Admin? -> https://support.1password.com/team-policies/#app-usage.

Additionally, can you check if there are any pending updates to the 1Password extension? -> https://support.1password.com/update-1password-browser/#chrome.

I look forward to hearing back from you.

-Evon

A

Anonymous

Thanks for getting back to me. Don't know if we disabled it: let me check, and get back to you.

A

Anonymous

OK, yes, the org has disabled Passkeys in 1P for now. Thanks for your time, and feel free to close this issue!

1P_Dave

1Password Employee

@trishankatdatadog

I'm happy to hear that you were able to solve the mystery, please don't hesitate to reach out again in the future. As requested, I'm closing this thread. 🙂

-Dave

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO