Question

Chrome passkey not being offered

Forum|Forum|1 year ago
June 5, 2025
1 reply
90 views

I noticed that when I go to register for a site with a passkey, 1password is not offered as a source to save passkey. I believe I have all the settings enabled correctly and I am updated to newest version on everything, not sure what else to check. I have included screenshots of everything. 1Password on computer is unlocked, and extension works to save passwords. Oddly I don't see popups like on other computers to "save" passwords either.

1P_SimonH

Community Manager

Hi @parksjoe,

If you've already tried the steps in this guide, can you confirm you're using a 1Password Business account? If you are, then I would check to see if your IT team has turned off passkey support for 1Password as explained here: https://support.1password.com/team-policies/#sharing-and-permissions.

If you're not using 1Password Business, or your IT team confirms that they didn't turn off passkeys for your account from their end, then let me know and I can help further.

P

parksjoeAuthor

I just followed guide again to recheck, and yes it still is failing. I also reached out to our security team and they don't have passkeys disabled. This is further confirmed by another coworker using the same system and being able to save/use passkeys with the same account.

1P_SimonH

Community Manager

Hi @parksjoe,

Thanks for that additional information! Since troubleshooting this further will likely require looking at details of your account that we don't want on a public forum, can you please email support@1password.com and once we verify your identity, we can get to the bottom of this.

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