Chrome plug-in hangs

I've been having the same issue for the last 3-5 weeks or so. Looking at reviews here: https://chrome.google.com/webstore/detail/1password-%E2%80%93-password-mana/aeblfdkhhhdcdjpifhhbdiojplfjncoa seems like several others are also having the issue. Hopefully you're already getting close to a fix because 1password in the browser has been mostly unusable for weeks.

@Kevin10 Support directed me to the beta version of the extension, which seems to have fixed the issue for me. At least, I was able to use it for the past day without an issue. Progress!

May I ask you to try removing the 1Password extension from Brave, and then install the beta version? Our development team has released a few fixes in the beta version that may help improve the performance.

https://support.1password.com/betas/#install-a-beta-release-of-the-1password-extension

Thanks for sharing this @joshf.

@kevin10, can you let us know if the beta improves things for you?

Use 1Password beta releases

Sorry, Chrome is my pane into basically all of my work. I typically have about 250-300 tabs going in Chrome, I can't be a beta tester for a Chrome extension.

Please let me know when the production version is updated and I will reinstall it. In the meantime, I'm getting by without the browser extension but it is annoying.

I use many browser plugins. 1password support suggested that I methodically disable only one at a time.

It looks like the https://www.grammarly.com/browser/chrome was causing interference with the 1password plugin: when I disable Grammarly, 1password is no longer non-responsive.

Hey @Kevin10, I can understand why the beta version of the extension is not always a good fit. I'd like to ask some questions to better understand why things are hanging and to see if it's possible to resolve the issue without the beta version of the extension.

1. Did the hanging behavior just start recently, or has this always been an issue?
2. Does this behavior occur if the 1Password extension is disabled in Chrome?
3. Does this behavior occur if you do not have as many tabs open?
4. I understand why you would have many tabs open. I am only asking to see where the issue may be coming from.
5. Do you use the 1Password desktop app?
6. Do you have any other extensions installed in Chrome? If so, what are they?
7. Do you have any anti-virus or anti-malware programs on your computer?
8. Do you use a proxy or VPN?

I look forward to getting the above details.

@johncostanzo Glad to hear you found the extension that was conflicting with 1Password. I hope things are well now.

It turns out I was wrong about that extension: the 1Password extension continues to hang.

I've now experienced problems accessing 1Password with every single method and operating system I've attempted to use.

I'm giving up on it.

Hey @johncostanzo, I'm really sorry to hear that the hanging is back. I can understand your frustration. I know I would be frustrated in your situation too. I would love to take another look at what's happening and help from there.

If you're still up for it, please send us an mailto:support@1password.com. Please include the following if possible:

• A link to this thread: https://1password.community/discussion/137967/chrome-plug-in-hangs#latest
• Your forum username: johncostanzo

Once you send an email, you should receive an automated reply from our BitBot assistant with a Support ID number. Please let me know what that Support ID number is, and I'll make sure that we respond soon. Thanks for your time and patience.

Hello @Joy_1P - See below for the answers to your questions. I finally re-installed the latest version of the browser add-on after using just the desktop app for the last month. The browser add-on is still acting up. I thought maybe I was able to find a consistent reproduction tied to opening Chrome DevTools (which I use as part of my job every day), but now I'm not so sure. Note that in devtools, when the add-on is working, I'm frequently seeing a lot of console log messages output by the add-on. I don't remember seeing those back before this problem started. When the add-on is locked up, typically (but not always) nothing gets output to the console log either. If you haven't noticed, the reviews on the extension in the Chrome Web Store continue to rack up 1-star reviews of people complaining about basically the same thing I'm reporting. This is not an isolated case.

1. Did the hanging behavior just start recently, or has this always been an issue?
   Started in Early February or Late January.

2. Does this behavior occur if the 1Password extension is disabled in Chrome?
   No. The 1Password extension in Chrome is specifically the thing that is having an issue.... Disabling the extension in Chrome then it goes away and there is nothing left to get hung up. Re-enabling the extension will often make it start working for a time, but not long and it becomes unresponsive again. When I say unresponsive, I mean for instance that the 1password logo shows up in the username box but no autocomplete options dropdown show. Clicking that icon in the username box, nothing happens. Clicking over to the password field, the icon moves along with the cursor, but still no autocomplete dropdown. Clicking the icon there, nothing happens. Clicking the 1password icon next to the address bar, it gets highlighted with a grey background but otherwise nothing happens. No popup dialog as normal. Switch to another tab or browser window and click on that icon, nothing happens. Sometimes when I click that icon, I do get a empty white popup with just a loading indicator but it never loads. Sometimes when it gets hung up, I don't even get the 1password logo in the username box. Reloading the tab doesn't help. Switching to another browser window doesn't help.

3. Does this behavior occur if you do not have as many tabs open?
   I always have that many tabs open. I've had that many tabs going on 2-3 years straight. I'm not going to bookmark them all just so I can close them all to test this, sorry. I had the browser extension working with those tabs open for quite some time until recently.

4. I understand why you would have many tabs open. I am only asking to see where the issue may be coming from.

5. Do you use the 1Password desktop app?
   Yes.

6. Do you have any other extensions installed in Chrome? If so, what are they?
   Yes, "Malwarebytes Browser Guard" and "GoFullPage - Full Page Screen Capture" but I tried disabling both of them and the issue still persists.

7. Do you have any anti-virus or anti-malware programs on your computer?
   Yes, Malwarebytes endpoint protection under a Malwarebytes business subscription.

8. Do you use a proxy or VPN?
   Yes, VPN is used at times, but not frequently. It does not correlate to when the issue appears.