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Joelc
November 5, 2022
Question

CIBC On-Line Card Number Not Being Entered!

  • November 5, 2022
  • 15 replies
  • 409 views

I am posting this in the Windows Forum noting I have this problem on _ALL O_F 1Password for iOS, macOS and Windows.

I have had this problem for the last two to three weeks and would really like to get it solved.

The Problem: When I try to log onto CIBC On-line (see https://www.cibconline.cibc.com/ebm-resources/online-banking/client/index.html#/auth/signon ) 1Password does not complete / fill the "card number" field; that is a) 1Password does enter the card number credentials in the card number name field and b) 1Password "associates" the card number field with the my visa an dotter credit cards (i.e., when I place the cursor in teh card number field I get a drop down list of every credit card I have but NO CIBC ON LINE BANKING CARD NUMBERS). Worth not in the CIBC On-line Password field IS properly entered!

Please advise how I can fix the problem or, if teh problem is on 1Password's end, please fix it.

Would really love to get this fixed.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

15 replies

Joelc
JoelcAuthor
December 20, 2022

@Joy_1P , appreciate the follow up and good to know that there is a reliable workaround (my bad from before).

I look forward to reading that the fix has been completed, hopefully sooner rather than later.

steph_giles
1Password Employee
1Password Employee
December 21, 2022

On behalf of Joy, you're welcome @Joelc.

Apologies for the disruption!

Joelc
JoelcAuthor
December 21, 2022

@steph_giles ; All good no worries. I have a workaround that works consistently and hopefully will soon have a permanent fix! Much thanks to all @ 1P!

January 29, 2023

Here is some additional info related to this problem (I have similar symptoms so assume it is same problem):
* CIBC account in 1Password is saved as a LOGIN type account
* CIBC has 2 URLs for signing in
* 1Password 'login' account works when signing in through http://www.cibc.com
* 1Password 'login' account does NOT work on http://www.cibconline.cibc.com
* manually adding http://www.cibconline.cibc.com to my 'login' account in 1Password did NOT solve the problem
* 1Password gives me CREDIT CARD options in the dropdown when signing in through http://www.cibconline.cibc.com
* adding a SECOND CIBC account of the CREDIT CARD type does add CIBC to the dropdown menu

It appears (from my limited testing) that something about the HTML in cibconline makes it appear that the card number field is for a credit card and not an access card

Profile: MacOS 13.1, 1Password 7.9.9, Safari 16.2, iPassword for Safari 2.6.0

steph_giles
1Password Employee
1Password Employee
February 3, 2023

Hey @garryb,

Thanks so much for providing this information, I have added it to the internal issue. I'm sorry for the disruption.