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July 22, 2021
Question

Classic Extension fails to connect to 1Password mac app (on macOS Big Sur)

  • July 22, 2021
  • 5 replies
  • 116 views

When the Classic Extension is launched, it attempts to look to the 1Password mac app but fails. I've made a screen recording https://cln.sh/e1hmhk.


1Password 7
Version 7.8.6 (70806001)
1Password Store


1Password Version: 7.8.6
Extension Version: Not Provided
OS Version: macOS 11.4
Sync Type: 1Password.ca

5 replies

1Password Employee
July 22, 2021

@Noffica

Thanks for reaching out to us! It's not clear from your recording which browser you're using or what version it is. Can you try the steps in the following support article and let me know if it resolves the issue for you?

https://support.1password.com/could-not-connect/

July 22, 2021

My browser was Opera. The help article seems to have resolved the issue on both, Opera and Firefox.

However, it seems like 1Password is dependant on the existence of Google Chrome to prevent this issue.

1P_Tommy
1Password Employee
1Password Employee
July 23, 2021

Chromium is the building block for a large portion of browsers lately. Newer versions of Opera are built upon it.

July 23, 2021

I experienced the same issue with Firefox. Upon following the article provided by ag_chantelle, the Firefox classic extension also now works.

1P_Tommy
1Password Employee
1Password Employee
July 23, 2021

Thanks for the update Noffica. I'm glad to hear it helped.