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September 16, 2024
Question

Clicking "Restart Now" does nothing after update

  • September 16, 2024
  • 1 reply
  • 47 views

so i have encountered this on the last few upgrades. The restart doesn't work. I end up have to click Later. And force the update or restart 1Password altogether.


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1 reply

1P_Dave
1Password Employee
September 16, 2024

Hello @snowy! 👋

I'm sorry that the "Restart Now" button isn't working. So that the team and I can investigate this further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave