cmd-. doesn't prompt to unlock 1Password

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Hi @JimmyTheSaint:

I sincerely apologize for missing your thread. It seems like 1Password in Firefox might be having trouble communicating with 1Password for Mac. If you fully quit 1Password for Mac as well as Firefox, and then toggle "Integrate with the 1Password app" in Settings for 1Password for Firefox (right click the 1Password icon in Firefox, choose Settings), does that improve your state of play? Let me know.

Jack

My setting, "Integrate with the 1Password app" is already set, and has remained so across restarts, but I again quit the Firefox and 1Password apps (while 1Password's menu bar icon remains running), and there's no change. For example, I get no cmd-. fill behavior at htps://waldorfmusic.com/en/forum/. I do have other passwords for other web pages in that domain, for example https://beta.waldorfmusic.com/forum/index.php.

It seems that these failures to get cmd-. to fill in the password occur exclusively on web sites where I have more than one password associated with that domain, as with Waldorf above.

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Hi @JimmyTheSaint:

Thanks for following up. Since it seems like the 1Password desktop is having trouble communicating with 1Password in your browser, taking a closer look at your specific setup would be best. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/130907/cmd-doesnt-prompt-to-unlock-1password#latest
• Your forum username: JimmyTheSaint

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

I've sent the diagnostic. Can you verify whether or not you experience the same problem? That is, failure to fill with cmd-. when you have more than one password for different URLs in the same domain.

@JimmyTheSaint

Off-topic. I always love your username.

I can confirm we received that report. One of my colleagues will look it over and get back to you. Now that we have a (soon-to-be) direct line of communication going let's continue the discussion there. It will prevent duplication of efforts. If you did not receive a support id, it is is TAG-37737-258

ref: TAG-37737-258