Question

Collection resets randomly in 1Password for Android

5 replies
64 views

On Android it does happen most of the time, but not always. I have selected a collection. Whenever I have to enter my account password to the-login to 1P, and often also after the automatic locking of the app, the whole account is selected instead of my previously chosen collection.

The steps are mainly

Open the 1P app
Select the collection
Leave the phone alone for some time, e.g. some minutes or hours
Open and unlock the app again
The collection is not selected anymore

Android

1P_Dave

1Password Employee

@jensb

I'm sorry for the delay in replying. The next time that you see your collection reset in 1Password for Android, I'd like to ask you to create and share a 1Password diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-for-mac-reopens-to-the-default-collection-or-all-accounts/151186
Your forum username: jensb

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

J

jensbAuthor

Forgot to post the ID here. It is: 562311

J

jensbAuthor

Any updates on this issue? I still see the same behaviour.

Trevor_1P

1Password Employee

Hi @jensb,

Could you confirm if you’re currently on the latest version of the 1Password app on Android? If not, could you try updating by following the steps in the article below?

http://support.1password.com/update-1password/?android

After updating, are you still able to reproduce the issue?

J

jensbAuthor

I'm using 1Password for Android 8.12.44 (81244033). The problem is still there.

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