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March 31, 2024
Question

Consistently crashing on Windows 11 startup

  • March 31, 2024
  • 13 replies
  • 2768 views

Every time I turn my computer on (or reboot) -- I immediately (after logging in to Windows) get a message saying 1Password has crashed. I click "Report" and it seems to restart itself OK.

It's more (extremely) annoying than anything else.


1Password Version: 8.10.28
Extension Version: 2.21.0
OS Version: Windows 11 Pro 22631.3374
Browser: Edge / Chrome

13 replies

1P_Dave
1Password Employee
April 25, 2024

@Juiceof2limes

I'm sorry that 1Password is crashing on your Windows PC as well. A fix has been coded to a known crashing issue and is currently being tested by the team before being released in a future update. So that I can verify whether the issue that you're running into is the same one that our developers are working on, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#28947

May 8, 2024

Having the same issue. Have submitted an email to your bot. Awaiting reply :)
Support id: VVX-37519-676

1P_Dave
1Password Employee
May 8, 2024

@M3th0s

Thank you for posting the Support ID. One of my colleagues will reach out to you as soon as they've reviewed your diagnostics report.

-Dave

ref: VVX-37519-676