Skip to main content
amolinari
April 29, 2022
Question

console error when registering a new user, generatina a new password, and trying to save it

  • April 29, 2022
  • 13 replies
  • 796 views

menu.js:4 Uncaught (in promise) Error: Error response received for message <perform-inline-action>

  1. go to test app https://nos-webapp.herokuapp.com/account/sign_up
  2. insert data
  3. click 1p icon on password field waiting 1p extension to popup edit window to save item, nothing happens, a new error is thrown and visible in console


1Password Version: 1Password for Mac 8.7.0
Extension Version: 2.3.5
OS Version: macOS 12.4 beta 4, build 21F5063e

13 replies

steph_giles
1Password Employee
1Password Employee
March 31, 2023

Hey @flag150,

Thank you for sharing these details, I'm sorry for the trouble.

It looks like you've bumped into an issue with 1Password in your browser syncing with our servers to save your new login information to your account. Our development team is currently looking into this issue to determine the cause. In the meantime, could you try the following to see if it helps get things back up and running on your device?

  • Lock the 1Password app (which also locks the extension).
  • Unlock the 1Password app (which also unlocks the extension).

That should get things working. If it doesn't, then please go through the steps below to re-sync your account:

  1. Right-click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.

Let us know how it goes and if you run into any issues with these steps.

ref: dev/core/core#17386

April 1, 2023

Hi @steph_giles,
Thank you for your feedback, I already did what you mention above when I met this problem, It would fix my problem for sure.
I want to highlight what I did here:
I uninstalled the 1Password app before

I already disabled "Integrate with 1Password app"

I will sign out of my account, and sign back if I hit this problem, that's the final solution.

steph_giles
1Password Employee
1Password Employee
April 3, 2023

Thank you for getting back to me @flag150, let us know how you get on.