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A
Anonymous
April 28, 2022
Question

constant issues logging in and accessing records, what's the problem?

  • April 28, 2022
  • 1 reply
  • 53 views

Over the past few days I have encountered persistent errors when attempting to use 1Password and have not been able to access my information. What's going on?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:https://1password.community/search?Search=constant%20issues%20logging%20in%20and%20accessing%20records%2C%20what's%20the%20problem%3F

1 reply

A
1Password Employee
ag_chantelle
1Password Employee
April 29, 2022

@Kaprow

Sorry to hear about the trouble you're having with 1Password. I'd like to start by understanding a bit more about what you're experiencing:

  • What exact steps are you taking to attempt using 1Password, and what response are you getting?
  • Are the errors you're getting happening in your browser, or the desktop app - or both?
  • Are you able to share a screen shot of the errors you're referring to?

Whatever detail you can provide, around those questions or beyond them, will help us understand the nature of the issue you're seeing.

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