Constant session expires tab popping up

Hello @SharkyGenX67! 👋

I'm sorry that you're seeing messages saying that your session is expired and that 1Password in the browser can't connect to the desktop app. So that we can investigate further, can you please send in the following to our support team:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144398/constant-session-expires-tab-popping-up#latest
• Your forum username: SharkyGenX67
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

@1P_Dave Thank you for the directions, however the first link you sent me asks that I "recreate" the issue and then capture the logs. This issue isn't something I can force, it just happens.

Secondly, the instructions from the second link. Nowhere can I see an advanced section in either my browser app settings or in my desktop app settings. Nor can I see anything resembling "send logs/reports" etc etc.

what now?

@SharkyGenX67

I'm sorry that the instructions aren't as clear as they could be. So that I can determine if you're affected by the known issue that I mentioned earlier in this thread, can you tell me the following:

1. Is two-factor authentication enabled for your 1Password account? If it it then are you using Duo or Okta or just another authenticator app?
2. Do you have the desktop app installed?
3. In the "Security" section of the extension's settings, do you have "Automatically lock 1Password" toggled off?

I look forward to hearing from you.

-Dave

Hello again. Yes I have 2FA using the Microsoft Authenticator app. Yes I have the 1P app installed locally on both machines. Yes the toggle is off.

@SharkyGenX67

Thanks for the reply. It sounds like the issue that you noted in your original email, where the browser extension and the desktop app aren't able to communicate, is contributing to the issue in your case.

I see that you're in contact with our team over email, you'll receive another reply soon. Please continue the conversation there. Since we have a communications channel open via email, I'm closing this thread.

-Dave

ref: YRR-55897-236