Question

Constantly Being Asked to Unlock with Password

Forum|Forum|2 years ago
March 8, 2024
14 replies
1189 views

1Password in the Browser, both in Safari and Chrome never allow me to use Touch ID. And despite having 1Password app unlocked, it still will be locked in the browser, requiring my password.
Other members of my family group also have this same issue.

1Password Version: 8.10.27
Extension Version: 2.20.0
OS Version: macOS 14.3.1
Browser: Safari, Arc, Chrome

Browser Extension

Show previous replies

M

mjyl

Done. And coincidentally, it happened again.
My support ticket is KTE-21319-333. Thanks for helping.

1

1P_Evon

1Password Employee

@mjyl, I see my colleague replied to your email. I appreciate the time you took to write in.

@notnotjake, I'm glad to hear 1Password is now working as expected. Yes, you're correct. If 1Password for Safari is not in the /Applications folder, app integration won't work.

Let me know if there's anything else I can assist you with.

-Evon

M

mjyl

@1P_Evon - I've had no issue after following @1P_Tommy's instructions. Q: Will I be notified when this issue has been addressed and fixed in the beta version?

Thanks!

1

1P_Evon

1Password Employee

You're welcome, @mjyl. I've added a note to the internal work item that we have open with the development team to request that you be updated when the fix is released to the Beta channel.

-Evon

ref: dev/core/core#30517
ref: KTE-21319-333

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