Question

Constantly unlocking 1password in browser

Forum|Forum|1 year ago
October 8, 2024
3 replies
129 views

Just wondering if this is "how it's supposed to work" ... start using my computer in the morning ... often use ⌘-\ to login ... this prompts me to unlock 1password (either with touch ID or passphrase) ... cool, so, 1Password app appears to be unlocked now (I can launch 1Password and it doesn't re-prompt). My impression was that this should unlock 1Password in the browser, too ... sure, I can use ⌘-\ to auto-fill, but the icons in the browser, both in the toolbar and the mini-icons in the login inputs, show locked ...

So, I click the toolbar icon in Safari (I'm using the Tech Preview) and I get prompted to unlock ... with the passphrase, only. Bummer, ok. I switch profiles from Work -> Personal and ... I have to do it again. I pop over to Chrome and ... I have to do it again.

I haven't measured it, but this happens multiple times a day and it's always making me unlock in the browser, separately from the 1Password app, which remains unlocks or prompts TouchID, and always with the passphrase.

So, just wondering ... is this working "as designed"?

1Password Version: 1Password for Mac 8.10.46 (81046026)
Extension Version: Chrome: 8.10.46.26
OS Version: macOS 15.0.1
Browser: Safari Tech Preview + Chrome

Browser Extension

1

1P_Evon

1Password Employee

Hello, @bdruth. Thank you for reaching out. I'm sorry about the issue you're running into with 1Password. Based on what you shared, the 1Password desktop app is having trouble communicating with the 1Password extensions. That is not expected behaviour.

So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

A link to this thread: https://1password.community/discussion/148586
Your forum username: bdruth
A diagnostics report from the 1Password desktop app and the 1Password extension:
First, please recreate the issue you're experiencing.
Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> https://support.1password.com/diagnostics/
Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon

B

bdruthAuthor

Thank you! I've done as requested. When I was in the Safari extension settings, I did see this:

which does seem to indicate what you're saying ... but, I have no idea how to fix this problem.

1

1P_Evon

1Password Employee

@bdruth,

Thank you for sharing the screenshot. I've located your support ticket, and we will contact you as soon as possible about this issue. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

-Evon

ref: QET-16696-144

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