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davesamc
February 1, 2026
Question

Could not complete payment to 8 upgrade. 1a

  • February 1, 2026
  • 1 reply
  • 46 views

Upgraded 7 to 8 subscription and could not complete payment for error “Apple ID invalid…check Apple ID” but it is correct. Now 7 is frozen. How do I fix it. Thanks. 

1 reply

1P_Dave
1P_Dave
1Password Employee
February 2, 2026

Hello @davesamc! 👋

I'm sorry that you're running into trouble when upgrading to 1Password 8. I recommend sending an email to support@1Password.com so that our billing team can take a look. Please include a screenshot of the error message that you see.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 

-Dave

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