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October 1, 2022
Question

Crash when filling in password asking for basic auth with Safari

  • October 1, 2022
  • 12 replies
  • 379 views

1Password 8 seems to crash consistently when being invoked using Command+\ on a website prompting the user for username+password modal (basic authentication).


1Password Version: 8.9.4
Extension Version: 2.3.8
OS Version: macOS 12.6
Browser:_ Safari 16.0
Referrer: forum-search:https://1password.community/search?Search=Crash%20when%20filling%20in%20password%20asking%20for%20basic%20auth%20with%20Safari

12 replies

October 1, 2022

Crash Report: https://pastebin.com/KWsqgBhL

1P_Dave
1Password Employee
October 3, 2022

Hello @ginoledesma! 👋

I'm sorry to hear that 1Password 8 is crashing when filling a basic authentication prompt on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file and attach the crash report that you mentioned to the email as well.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

October 4, 2022

Case #AZZ-24917-542

I notice the crash happens only with Safari. Chrome, Brave, and Firefox seem to behave correctly.

1P_Dave
1Password Employee
October 4, 2022

@ginoledesma

Thank you for posting the Support ID. I've located your ticket and one of my colleagues will send you a reply over email as soon as possible. 🙂

ref: AZZ-24917-542

October 14, 2022

Hi. Is there an update on Case # AZZ-24917-542 for all of us who also face the same issue?

1P_Dave
1Password Employee
October 14, 2022

@outletsfax

Thank you for following up. I'm sorry to hear that you're running into this issue as well.

It looks like our developers are on the case and we hope to release a fix in a future update. I don't have an ETA but hopefully we'll see this fixed soon. 🙂

ref: dev/core/core#17774

ref: dev/core/core#17788

December 8, 2022

Hi. Is there an update on Case # AZZ-24917-542 for all of us who also face the same issue?

1P_Dave
1Password Employee
December 8, 2022

@outletsfax

Thank you for checking in. Can you update to version 8.9.10 and let me know if you can still reproduce the issue?

I look forward to hearing from you. 🙂

-Dave

December 8, 2022

@1P_Dave

I updated to version 8.9.10 and restarted Safari just before I posted the latest question. Did you receive a confirmation from your developers that the issue is fixed? Are they having trouble reproducing?

1P_Dave
1Password Employee
December 8, 2022

@outletsfax

Version 8.9.10 has some fixes for a variety of crashing issues and I wanted to confirm that you were still experiencing this particular issue on the latest version. So that we can confirm that you're affected by the same issue, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!