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paulwi1008
January 24, 2025
Question

"Create a New Password" drop-down missing in Mac app

  • January 24, 2025
  • 2 replies
  • 80 views

I use the Mac client, 8.10.58. I'm setting a friend up with the app on his Mac. He's in the trial period, if that matters. When I create a new Login item on his machine (in the app), the "Create a New Password" drop-down doesn't appear when clicking in the password field. It does in mine. Why might that be? I don't have his computer with me, but I have the latest version of the software on my computer, so presumably the same as his.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: macOS 15.2 on both
Browser: Not Provided

2 replies

jimthing
jimthing
January 25, 2025

@paulwi1008

There seems to be problems with these drop down menus, see similar issue with Date field's new feature to Set Expiry Alert:
New feature "set expiry alert" - BUT WHERE IS IT?

1P_Dave
1P_Dave
1Password Employee
January 27, 2025

Hello @paulwi1008! 👋

I'm sorry that your friend isn't able to create a new password using 1Password on their Mac. So that the team and I can investigate this further, please have them send in a diagnostics report from 1Password on their Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

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