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November 1, 2023
Question

Creating bank account password

  • November 1, 2023
  • 21 replies
  • 789 views

Hi, can someone help me as to how I can use 1Password to create a password for my bank account which requires an account number, pin number and password to log in? PS I cannot find the version I am using.


1Password Version: Not Provided
Extension Version: 2.16.1
OS Version: Windows 11
Browser: Edge

21 replies

steph_giles
1Password Employee
November 23, 2023

Hey @Rusty666,

Thank you for getting back to us, I'm sorry for the trouble.

We have filed an issue with our development team to see if we can improve the behaviour on this page in a future update. In the meantime, I suggest copy and pasting your credentials into the fields.

I understand that this isn't ideal and I'm sorry for the disruption to your workflow, let us know if there is anything else we can help with at all.

November 23, 2023

Thanks Steph for the quick reply and hopefully the development team can come up with a solution. Previously when I unsuccessfully created an item for the St George bank the logo for St George replaced the ‘$’ logo but this time the ‘$’ logo was not replaced - I’m not sure whether this is significant. Does it make any difference if I use the web interface rather than the desktop application?

steph_giles
1Password Employee
November 24, 2023

You're welcome @Rusty666.

It seems to replace the characters randomly, I couldn't find a pattern in my testing,

You should be able to use either the web interface or your 1Password app, let us know if you have any more questions!

November 24, 2023

Thanks for the feedback Steph.

steph_giles
1Password Employee
November 24, 2023

You're welcome @Rusty666, have a great weekend!

December 6, 2023

Hi Steph, any breakthrough over the past couple of weeks on the issue I’m having with 1Password not logging into my St George bank account? It’s getting a bit more tedious now as I’m required to enter three fields on my phone now instead of the previous one. Cheers, Russ

steph_giles
1Password Employee
December 8, 2023

Hey @Rusty666,

I'm afraid I don't have any updates to share on this issue at this time. The issue we have filed was in regards to filling using 1Password in your browser. Can you describe the behaviour you are seeing on your phone? Are you referring to signing in to the app?

December 13, 2023

My apologies for the late reply Steph. Early last week I had difficulties logging onto our St George account but it miraculously reverted back to normal after about 3/4 days. I’m hopeful of a solution to logging on via our iPad and PC.

steph_giles
1Password Employee
December 13, 2023

No need to apologise @Rusty666, thank you for your patience!

February 1, 2024

On a related matter, 1Password is not available when I try to login in to our St George account. When I log onto