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September 30, 2023
Question

Creating passkey for TikTok fails

  • September 30, 2023
  • 16 replies
  • 2329 views

Hi community. When I try to set up a passkey for TikTok with 1password the passkey gets generated and stored in the 1password TikTok object but TikTok doesn‘t seem to accept it and shows me the message „We weren't able to save your passkey in TikTok. We recommend setting up a new one.“
When I set it up with the iOS built-in password manager it works fine. Any ideas?

iPhone 12
iOS 17.0.2
TikTok v 31.4.0
1password v 8.10.16

Regards,
miggl8


1Password Version: Not Provided
Extension Version: Not Provided
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16 replies

1P_Dave
1Password Employee
November 7, 2023

@Cruncher

Some colleagues and customers have reported success with iOS 17.2 Beta 1 so hopefully the fix will come with a future update to iOS soon. 🙂

-Dave

Cruncher
December 5, 2023

I can confirm that with the iOS 17.2 RC everything works fine now. It did not work with iOS 17.1.2 yet.
I am very happy and I was able to setup a few Passkeys for TikTok, Local Health Insurance Apps and Amazon.

1P_Dave
1Password Employee
December 5, 2023

@Cruncher

That's great news, thank you for the report. 😊

-Dave

1P_Dave
1Password Employee
December 11, 2023

@miggl8, @alicezinha, @miggl8, @Cruncher

iOS 17.2 was just released by Apple and it includes a fix for the issue where saving and signing in with passkeys using 1Password in iOS apps didn't work. You can find instructions on how to update here:

If you're still having trouble after updating to iOS 17.2 then please let me know. 🙂

-Dave

miggl8Author
December 11, 2023

Hi everyone! Just wanted to share that the issue with creating and saving Passkeys for TikTok using 1Password on iOS has been resolved with the iOS 17.2 update. Big thanks to @1P_Dave and the 1Password team for keeping track of this and updating us. I've tested it and can confirm it works smoothly now!

1P_Dave
1Password Employee
December 12, 2023

@miggl8

I'm happy that everything is working again. 🙂

-Dave